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Customer Support
We value our customers and strive to provide them with the support and
services that they demand. Complete training in all phases of the
system, including the report designer, is provided upon installation.
Continuing support after the initial training is completed is provided via
telephone, fax, e-mail, internet, remote and site visits.
We have several different support options from which to choose.
MemberTrack '05 is backed by an unconditional one-year warranty
after installation, which includes telephone, e-mail and fax support.
You can access additional support after the warranty period in one of two ways:
 | Per Incident: E-Mail, Fax and Telephone support is offered at $95.00 per incident.
CSI provides an 800 number for technical support, Monday through Friday, 8:00 a.m. to
6:00 p.m. EST. Calls received outside of these hours will be answered at
the start of the next business day. Our support fax line is (845)
256-1857.
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| Support Contracts:
CSI offers
monthly, quarterly, or yearly support contracts based on
the configuration of your MemberTrack '05
system and the number of components installed. These contracts will allow customers unlimited telephone, e-mail
and fax support, in addition to free product updates and enhancements for the length of the contract. Please contact
CSI at
support@membertrack2000.com
for additional information regarding maintenance contracts.
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Copyright © 2001-2005 CompuDat Systems,
Inc.
MemberTrack '05
is a trademark of CompuDat Systems, Inc.
All rights reserved. |
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On-line support!
CSI provides on-line
prompt support through an automated e-mail support
request directly within the MemberTrack '05
system.
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Need a refresher?
CSI offers
"refresher" training for your office staff, whether
they are "old hats" or new employees, so that they
continue to feel comfortable with all components of the
MemberTrack '05 system.
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